Frequently Asked Questions

1. WHAT WILL THIS PLAN DO FOR ME IF I’M UNEMPLOYED THROUGH REDUNDANCY ?

2. WHAT WILL THIS PLAN DO FOR ME IF I’M UNEMPLOYED THROUGH SICKNESS OR ACCIDENT ?

3. WHAT COVER IS AVAILABLE ?Payment Cover Umbrella image

4. IS THIS INSURANCE COMPULSORY ?

5. FOR HOW MUCH CAN I INSURE ?

6. HOW QUICKLY IS THE FIRST BENEFIT PAID ?

7. FOR HOW LONG IS THE ACCIDENT OR SICKNESS BENEFIT PAID ?

8. TO WHOM ARE THE CLAIM BENEFIT MONIES PAID ?

9. HOW MANY TIMES CAN I CLAIM ?

10. CAN THE PREMIUM INCREASE AFTER I COMMENCE THE PLAN ?

11. CAN THE COVER BE CANCELLED BY THE INSURER ?

12. CAN I CANCEL THIS PLAN AT ANY TIME ?

13. ARE THE CLAIM BENEFITS TAXABLE ?

14. HOW DO I MAKE A CLAIM ?

15. HOW QUICKLY IS A CLAIM PAID ?

16. WHAT IF I CAN’T UNDERSTAND THE DOCUMENTATION, OR HAVE FURTHER QUESTIONS ?


1. WHAT WILL THIS PLAN DO FOR ME IF I’M UNEMPLOYED THROUGH REDUNDANCY ?
It will provide the funds to make payments when you can’t - paying out when you are unemployed because your job had been made redundant.  Benefit is payable for up to 12 months, whilst you look for another job.  See under question 4 how you can increase this. [Top]

2. WHAT WILL THIS PLAN DO FOR ME IF I’M UNEMPLOYED THROUGH SICKNESS OR ACCIDENT ?
It will provide the funds to make payments when you can’t - paying out when you are unable to work through Accident or Sickness, for up to 12 months. [Top]

3. WHAT COVER IS AVAILABLE ?
We offer you cover against Accident and Sickness only, Accident Sickness or Unemployment, or Unemployment only.  If you are Self Employed Unemployment cover is replaced by Bankruptcy or Cessation of Business.  If you are  a Controlling Director, by Bankruptcy or Involuntary Liquidation. [Top]
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4. IS THIS INSURANCE COMPULSORY ?
No, it is entirely up to you whether or not you wish to protect your payments. [Top]

5. FOR HOW MUCH CAN I INSURE ?
Each of our plans has its own specific limits.  Our Quote engines, in preparing your Illustration of cover, will not allow these to be exceeded.  Our Overall limit is the lesser of £1,500 per month or 50% of your gross income (net profit if you are Self Employed). [Top]

6. HOW QUICKLY IS THE FIRST BENEFIT PAID ?
When you have returned your claim form fully completed, and supplied any other documents required by the claims department, they will make a decision on your claim, and inform you of it within a couple of days.  If they agree your claim, and they hardly ever fail to do so as long as the Client has told the truth, the first full monthly benefit will become payable as soon as you have been out of or unable to work for thirty days, including weekends. [Top]

7. FOR HOW LONG IS THE ACCIDENT OR SICKNESS BENEFIT PAID ?
Until the expiry of one year from the date of the start of your claim, or until you return to work, whichever is the sooner ? [Top]

8. TO WHOM ARE THE CLAIM BENEFIT MONIES PAID ?
Directly to you. [Top]

9. HOW MANY TIMES CAN I CLAIM ?
There is no limit at all to the number of times you can claim, but obviously, only once at a time ! [Top]

Payment Cover Umbrella image10. CAN THE PREMIUM INCREASE AFTER I COMMENCE THE PLAN ?
If the Insurer wishes to increase the premium, we must give you 30 days notice of this, and you decide whether to accept the increase or go elsewhere for your cover.  The only other thing that could change is if the Government increased Insurance Premium Tax - currently set at 5%.  [Top]

11. CAN THE COVER BE CANCELLED BY THE INSURER ?
Yes, but we must give you 90 days notice of this. [Top]

12. CAN I CANCEL THIS PLAN AT ANY TIME ?
Yes. [Top]

13. ARE THE CLAIM BENEFITS TAXABLE ?
No. [Top]

14. HOW DO I MAKE A CLAIM ?
Contact the Administrator - DMS, they will arrange for the Claims Department to send out a claim form to you that night. [Top]

15. HOW QUICKLY IS A CLAIM PAID ?
As soon as you have submitted a completed claim form and any other documents requested, Claims department have agreed your claim, and you have been off or out of work for thirty days including weekends. [Top]

16. WHAT IF I CAN’T UNDERSTAND THE DOCUMENTATION, OR HAVE FURTHER QUESTIONS ?
Please call meInsurance wordings can seem a bit like “jargon”.  Ask us to explain them to you, we will be happy to do so.

Call our FREECALL Helpline on 0845 673 9999.

Click the “Free Call Back” button on the website.  If we are not immediately available, you specify when we should call you back E-mail us a request to call you back, specifying when you wish us to call you.  

E-mail us a request to call you back, specifying when you wish us to call you. [Top]

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